CUSTOMER INFORMATION PRIVACY POLICY
It is the policy of Desert Community Bank, A Division of East West Bank to protect the financial privacy of its customers. The Bank will maintain standards to ensure that customer information is private and secure. The Board of Directors has adopted the following "Customer Information Privacy Policy" that will serve as a standard for all Bank Officers and Employees to follow in the collection, use, retention, security, and confidentiality of customer information.
The Bank will reaffirm its Customer Information Privacy Policy by providing an initial and annual privacy notice to all customers.
Recognition of Customer's Expectation of Privacy
The Board of Directors and Desert Community Bank, A Division of East West Bank recognize the rightful expectations of its customers in regards to the privacy of their information. The Bank realizes that one of its responsibilities is to protect the privacy of customers.
Use, Collection and retention of Customer Information
The Bank will limit the use and collection of information about our customers to what is necessary in administering the Bank's business, to provide products, superior customer service, and to offer other opportunities to our customers.
All use collection. or retention of personal information will be handled in accordance with federal and state laws.
We collect nonpublic personal information about customers from the following sources:
- Information from applications and other forms
- Information about transactions with the Bank, with our affiliates or others
- Information received from a consumer reporting agency
We collect and retain information about customer for specific business purposes. It is the policy of the Bank to tell customers why information is being collected and retained upon request from a customer. We use information:
- To protect and administer customer records, accounts, and funds
- To comply with certain laws and regulations
- To help us design and improve our products and services
- To understand the financial needs of customers in order to provide the best products and services
Former Customers
It is the Bank's policy to protect and safeguard the information of former customers. If a customer decides to close an account(s) or become an inactive customer, or an account is closed for some other reason, the Bank will continue to adhere to the privacy policies and practices described in this policy.
Dissemination of Information to Third Parties
It is the policy of the Bank not to share or disclose nonpublic information about our customers or former customers to anyone, except as permitted by law. The Bank will share certain customer information with third parties as necessary to effect, administer, or enforce a transaction that a consumer requests or authorizes, and as required by law.
The Bank is highly selective in choosing vendors and service companies that assist the Bank in providing quality products and services to the Bank's customers. The Bank may share certain customer information with these third parties as permitted by law, to facilitate the offering, administration, collection, and delivery of products and services under controlled circumstances designed to protect customer privacy.
Desert Community Bank, A Division of East West Bank will require that third parties comply with strict standards regarding security and confidentiality of customer information. They are not permitted by the Bank to release, use for their own purposes, or sell any customer information we share with them to any other party.
Some examples of sharing information are:
- To assist the Bank in servicing a loan or deposit account
- At a customer's request, to help complete a customer-initiated transaction
- The information is provided to a reputable consumer credit bureau or similar information-reporting agency in accordance with the Fair Credit Reporting Act.
- To government entities in response to subpoenas, investigation of fraudulent activity, or to comply with a legally permitted inquiry by a governmental agency or federal regulator.
Security and Confidentiality
It is the policy of the Bank to maintain physical, electronic, and procedural safeguards that comply with federal standards. The Bank's operational and data processing systems will be maintained in a secure environment. The Bank will use security systems that protect customer information and prevent improper or unauthorized use of customer information.
It is also the policy of the Bank to restrict access to information about customers to only those employees who need to know that information in order to provide products or services.
Maintenance of Accurate Information
The Bank will maintain data management procedures that will ensure that customer financial information is accurate, current, and complete. The Bank will establish procedures for receiving and responding to consumer questions or requests. It is the policy of the Bank to promptly investigate and correct any inaccuracies to customer information in a timely manner.
Internet/Online Banking and Website
It is the policy of the Bank to explore new technology to better serve customers. The Bank will use the same strict privacy standards over the Internet that it uses throughout other areas of the Bank (i.e. branches, over the phone, or at the Bank's ATMs). The Bank will maintain its Website in accordance federal and state privacy standards.
The Bank will collect and retain customer information only to provide a product or service that a customer has requested. The online banking function collects and retains personal account information on our systems as well as those of our third party online banking service providers.
The Bank reserves the right to view, monitor, and record activity on the system without notice or permission. Any information obtained by monitoring or recording is subject to review by law enforcement agencies and government entities as permitted by law.
Compliance Audits
The Bank will conduct regular compliance audits of internal privacy practices.
Training
It is the policy of the Bank to educate all Bank employees, officers, and directors on the importance of maintaining the confidentiality of customer information and on the Bank's Customer Information Privacy Policy
It is the responsibility of each employee to maintain the confidentiality of customer information. Any employee, officer or director who violates the Bank's Privacy Policy will be subject to disciplinary action
ONLINE PRIVACY AND SECURITY
Desert Community Bank, A Division of East West Bank is sensitive to privacy issues on the Internet. We take the responsibility of safeguarding our web site visitor's privacy seriously. It is important you know how we collect and treat the information we receive on the Internet.
In general, you can visit Desert Community Bank, A Division of East West Bank on the World Wide Web without telling us who you are or revealing information about yourself.
Our web servers collect the Internet Protocol address, not the e mail address, of visitors. This information is aggregated to measure the number of visits, average time spent, and pages viewed on the site. Desert Community Bank, A Division of East West Bank uses this information to measure the use and improve the content of our site.
We hope you enjoy your visit to Desert Community Bank, A Division of East West Bank and will come back again soon, as we are constantly updating our site to bring you the latest banking information.
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